Refund and Returns Policy
Here’s a Refund and Returns Policy tailored for https://lscents.in, with the specific condition that returns are only accepted for damaged products and no refunds are provided:
Refund and Returns Policy
Effective Date: [Insert Date]
At LScents, we take pride in the quality of our products and strive to provide the best customer experience. However, due to the nature of our products, we do not offer refunds under any circumstances.
Please read our policy below carefully before making a purchase.
1. Returns – Damaged Products Only
We only accept returns if the product you receive is damaged or defective upon delivery. To be eligible for a return, the following conditions must be met:
- The product must be visibly damaged or faulty.
- You must notify us within 48 hours of receiving the product.
- The product must be unused and in its original packaging.
- You must provide photographic evidence of the damage.
To request a return:
- Email us at [insert email, e.g., support@lscents.in] within 48 hours of delivery.
- Include your order number, photos of the damaged item, and a brief description of the issue.
- Our support team will review your request and get back to you within 2–3 business days.
If approved, we will arrange for the return pickup or guide you through the return process. After inspecting the returned item, a replacement will be shipped to you at no extra cost.
2. No Refunds
We do not offer refunds for any reason, including:
- Change of mind
- Delay in delivery
- Incorrect product ordered
- Fragrance or product not meeting personal expectations
All sales are final.
3. Cancellations
Orders cannot be cancelled once placed, as we process them immediately to ensure prompt delivery.
4. Contact Us
For questions related to returns or product issues, please contact us