Shipping Policy
Thank you for shopping with LScents! We are committed to delivering your order in a timely and secure manner. Please read our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once processed, you will receive a confirmation email with tracking details.
2. Shipping Charges
- Standard Shipping: Mostly shipping Free
- Shipping charges (if any) are calculated and displayed at checkout.
3. Estimated Delivery Time
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
- Delivery times may vary depending on your location and external factors such as courier delays, weather conditions, or festive periods.
4. Delivery Areas
We currently ship across India.
Note: We do not offer international shipping at this time.
If your location is not serviceable by our delivery partners, we will notify you and issue a full refund if the order cannot be delivered.
5. Order Tracking
Once your order has been shipped, you will receive an email or SMS with a tracking number and a link to track your package.
6. Delayed or Failed Delivery
- If your order is delayed beyond the estimated timeframe, please contact us at [info@lscents.in] with your order number.
- If delivery fails due to incorrect address or repeated delivery attempts, the order may be returned to us. Re-shipping charges may apply in such cases.
7. Damaged Packages
If you receive a package that is visibly damaged or tampered with:
- Please do not accept the package from the delivery partner.
- Contact us immediately with photos and order details.
Refer to our Refund & Returns Policy for more details on how to request a replacement.
8. Contact Us
For any questions related to shipping, please contact us